Read the quote, confirmation, supplier cancellation schedule, deposit conditions and non-refundable elements. Ask questions before paying.
Customer cancellations
Send requests in writing to [email protected] with the lead traveller’s name, booking reference and services to cancel. Fees and effective cancellation date are determined by booking terms and applicable law.
Changes
Date, passenger, route, cabin, vessel or itinerary changes depend on availability, supplier approval, fare differences and change fees. Some changes may be treated as a cancellation and new booking.
Supplier cancellations or significant changes
If a supplier cancels or materially changes a service, available options may include an alternative, credit or refund where applicable under the contract and law. Weather and safety decisions may be governed by supplier terms.
Refund processing
Approved refunds are generally returned to the original payment method where possible. Timing may depend on supplier and payment-provider processing. Publish a timeframe only after confirming your actual process.
Non-refundable costs and help
Flights, special arrangements, deposits, insurance and third-party services may carry distinct conditions. Nothing here removes mandatory rights. Email [email protected] with your booking reference; use the emergency contact in booking documents for urgent disruption.